FinComp: IT Support

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We have a proven track record of delivering quality IT support promptly and without restriction; and by focusing solely on small and medium-sized businesses, we ensure you receive a personal service from engineers who know your system.

 

Support contracts

For ongoing IT support, we offer affordable all inclusive support contracts. The fixed monthly fee helps clients to accurately budget for their IT support needs and covers all our IT support and advice. Also included in the contract is free preventative maintenance and continuous monitoring of key systems to minimise the risks of problems occurring at all.

 

 

Ad-hoc support

For new clients and as an alternative, we also offer variable services whereby clients pay for support on an incident-by-incident basis. These clients do not receive preventative maintenance and continuous monitoring of key systems but email support is always provided without charge and remote support via telephone or remote connections is only billed for once 15 minutes of support time has elapsed. Consequently, all our clients enjoy unique and affordable access to professional IT support.

 

Support type Ad-hoc Remote support contract On-site support contract
Email support Free Free Free
Phone support & remote assistance      

Minimum charge:

(including first 30 minutes of support)

£25* Free Free

Every 30 mins of support provided thereafter:

(maximum charge: 7 hours per day)

£25 Free Free

On-site support

     

Call-out fee:

(including first 30 minutes of time on-site)

£35 £30 Free

For every 30 minutes spent on-site thereafter:

(maximum charge: 7 hours per day)

£35 £30 Free
Monthly fee Free Click here Click here

 

* If your problem is resolved in under 15 minutes, then no fee is charged.

 

All prices exclude VAT.

 

 

 

 

 

 

 

 

 

 

 

 

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