Business IT Support

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Business IT Support

About Us

We have been providing IT support services and technology solutions to businesses across London, Suffolk and the South-East of England since 2003. We specialise in supporting micro businesses (1-9 employees) who often don’t employ a full-time IT technician yet still need expert advice in a rapidly-changing environment. We help troubleshoot and resolve day-to-day problems by telephone and remote technical support as well as offering strategic guidance to utilise the latest technologies.

Remote and Telephone IT Support

Our Partners

Telephone & Remote Technical Support

We know how important it is to get your IT issues resolved quickly so it does not impact on your work day. A quick email or phone call alerting us of the issue, and you will get a dedicated IT consultant begin to troubleshoot and investigate into the problem. We can guide you through the troubleshooting process over the phone or we can remotely access your device and do it for you.

Reactive & Scheduled On-site Support

Reactive support simply means you contact us with a problem and we respond to you. We are able to identify and resolve 95% of problems remotely. If an issue cannot be resolved remotely or if you prefer to see someone, we are able to schedule an onsite visit by one of our friendly IT consultants.

Strategic Guidance & Ongoing Consultancy

Unsure on whether the latest technologies would be beneficial to your business? When you become a client of ours, we get to know your business, how it operates and what your technological needs are. We provide ongoing recommendations of the latest technologies that suit your business needs - never selling solutions that you do not need - and provide ongoing advice as and when you need it.

3rd Party Software & Hardware Support

"I already own software or hardware, can I get support?"  Yes!  Whether you have Windows or Mac, Sage or Quickbooks, Livedrive or Dropbox etc. our team of IT consultants will help find solutions to any of the IT problems you have with your software or hardware.

What do we support?

Security

Security

Operating system support

Operating Systems

Voice over internet protocol

VoIP

Peripheral devices support

Peripheral devices

Support for mobile devices

Mobile Devices

Network support

Networking Equipment

Support for emails

E-mail

PC and laptop support

PCs & Laptops

Cloud support

Cloud Services

Hardware and software installations

Hardware & Software Installs

Server support

Servers

Software support

3rd Party Software

Additional Services

Complementing our Business IT Support, we have partnered with a number of industry providers to give our clients the potential of having all their primary IT requirements under one roof which simplifies management and troubleshooting.

Cloud email

Cloud Email

Our hosted exchange mailboxes fully synchronises your mailbox (including emails, contacts and calendars) across all your devices and come with up to 125Gb storage space, more than twice that of an Office 365 mailbox.

Exchange mailbox: £5.99 per month;

Exchange Mailbox with Outlook: £6.99 per month

Cloud security

Cloud Security

Our hosted anti-spam solution blocks spam at source, freeing up your mailbox and our anti-virus software will help keep your computers protected. Both can be centrally managed, simplifying your system security procedures.

Hosted Anti-Spam: £12 per mailbox per year;

Hosted Anti-Virus: £18 per machine per year

Cloud back-up

Cloud Backup

Our hosted data backup is unlimited, so you can have a secure off-site back up of all your important data, regardless of how many devices it is spread across.

Hosted data backup: £10 per month

Cloud storage

Cloud Storage

Our hosted data service stores your data files in the cloud, giving you anytime, anywhere access to your data. You can choose from our Briefcase option which gives you 512Gb storage space, or our Team Folders option which gives you 1Tb storage space and the ability to control folder access.

Hosted Data (Team Folders): £30 per month

Hosted Data (Briefcase): £20 per month

 

Office 365 Business

Office 365 Business

Office 365 Business is a subscription service to the latest version of the most commonly used Office applications (Word, Excel, Outlook, PowerPoint, Publisher and OneNote). The subscription allows you to install these applications on 5 machines, 5 tablets and 5 phones and so is a cost-efficient way of having Office on multiple devices.

Office 365 Business: £8.99 per month

Office 365 Business + Exchange Mailbox: £10.70 per month

Office 365 Exchange Mailbox: £4.33 per month

 

Domain Names

Domain Names

A domain name is the first step to having a successful online presence. With a domain name, you can create a home page and add a professional touch to your email address. We have a wide variety of extensions to choose from and each domain comes with a simple-to-use control panel.

UK Domain Name (.co.uk): £20 per year

Global Domain Name (.com): £25 per year.

 

Website hosting

Web Hosting

Our web hosting aims for simplicity. We aim to offer everything you need in one package. This includes space for your website, unlimited mailboxes and one-click installations of common software packages such as Word Press and Joomla.

Web Hosting: £60 per year per domain

Hosted Telephony (VoIP)

Hosted Telephony (VoIP)

Our VoIP service uses SIP trunks (virtual phone numbers which run over the Internet but connect to normal PSTN phone lines) to provide a phone system with many advanced features such as Do Not Disturb, Call Forwarding, Voicemail-to-Email and multiple lines. We can even port your current number to our system or you can start with a new one.

Hosted VoIP: £3.50 per month per extension

SIP Trunk: £5 per month

 

Subscribed IT Support
£ 21 / Per Half Hour

£20 per month Subscription Fee gives you access to reduced hourly rate and reduced call-out cost. Support is billed either by time spent (£21 per half-hour) or by device (£10 per device per month)

 Remote & Telephone Support

 Expert IT Advice & Support

 Strategic guidance & Ongoing consultancy

 3rd Party Software & Hardware Support

 Support covering PC's, Mac, Phones, Peripheral Devices, Servers,  Networks,  etc.

 PC, Network, Firewall/Security, VoIP etc configurations

  Software Installations and Patch Updates

 1 Month Free Trial For All New Clients

Pay As You Go Support
£ 80 / Per Hour

We also offer remote support for clients who are not currently enrolled in our subscription-based service, this is billed at a minimum of £80 per hour.

 Remote/Telephone Support

 Expert IT Advice & Support

 Strategic guidance and Ongoing consultancy

 3rd Party Software & Hardware Support

Support covering PC's, Mac, Phones, Peripheral Devices, Servers, Networks, etc.

 PC, Network, Firewall/Security, VoIP etc configurations

 Software Installations and Patch Updates

On-site Support
£ 80 / Per Hour

Arrange an onsite visit from one of our friendly IT consultants. Onsite visits subject to a minimum £80 callout fee and is charged at a fixed hourly rate thereafter.

 Onsite visit from an IT consultant

 Expert IT Advice & Support

 Strategic Guidance and Ongoing Consultancy

 3rd Party Software & Hardware Support

Support covering PC's, Mac, Phones, Peripheral Devices, Servers, Networks, etc.

 PC, Network, Firewall/Security, VoIP etc configurations

 Hardware, Software Installations & Patch Updates

Get help now

For general enquiries please click here to email us. If you require IT support, please contact us below to raise a Support Request.
 

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